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TrueDialog: The Premier Short Code Texting Provider For Your Business
Enterprise-Grade Short Code SMS Service Provider. Dedicated Short Code SMS, Vanity Short Code SMS & Shared Short Code Texting Solutions.
More Features, Half the Price.
Our Five-Star-Rated Enterprise-Grade Short Code Texting Platform is Built for the scale and reliability demanded by the largest SMS Short Code users.
Why Build What We’ve Already Built?
TrueDialog's SMS Texting Platform includes dozens of powerful features. Including our one-of-a-kind "TrueDialog" Feature and Contact Center SMS Solution, SMSafe dual-database and mobile apps that let you manage campaigns from anywhere, anytime.
TrueDialog's Team-to-1 Texting Solution
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1-to-Millions Mass SMS Texting
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Call Center SMS Texting Solution
Multi-Channel Urgent Alert System
SMS Survey Engine
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SMS Scheduling Engine
SMS Text Coupon Engine
International Capabilities
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Robust SMS API and Documentation
Multi-Channel Messaging: Voice, Email and SMS
Landline Texting
Android & IOS Mobile Apps w/Admin Controls
VOICE + Click To Call
MMS Multimedia Messaging Service
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Built-in URL Shortener
SMS Short codes, Shared Short Codes (pending carrier approval) & Texting Long Codes
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Database Manager & Target Segmentation
Drill-Down Reporting Dashboard
Pre-built Opt-in, Opt-out & Subscription Management
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SMS API Software Developer Kits: PHP, Java, Ruby, .Net
SMSafe Duplicate Opt-Out Database
What Makes Us Different
We've pre-built many features to distinguish Truedialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.
Professional Administrative Controls:
Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Our Unique “TrueDialog” Feature:
Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of dialog at scale for large enterprises.
Enterprise-Grade Software & Deliverability:
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
TrueDialog SMS Mobile Apps:
Contact center agents can manage accounts directly from our desktop platform or from your company's white-labeled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.
Experience:
Now in our 10th year serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
Extensive Pre-built Features:
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?
SMS API:
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
SMSafe:
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Integrations:
Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify and others.
Free Multi-Channel Urgent Alert System:
Send instant Mass Notifications and Alerts with SMS Text and Voice. Urgent Alert System included at no cost to our enterprise customers.
Drill-Down Reporting:
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
1-to-Millions:
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
VoiceSuite:
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Send SMS campaigns with your new Short Code within minutes.
Emergency SMS Alerts
Unlike our competitors, TrueDialog’s SMS alert system is just one element of a full platform that can dramatically improve response rates for your business. Additionally, you can continue the dialog, one-to-one, when contacts reply to your broadcast.
In just one click, send SMS alerts via:
 |  |
|---|---|
| SMS Text | Voice |
- Instantly send SMS text and voice messages alerts to 1000’s and continue the dialog 1-to-1, when contacts reply to your broadcast.
- Administrative controls can be accessed from any computer.
- All text conversations are tracked and integrated into CRM providers like Salesforce.com, Microsoft Dynamics and Hubspot.
- Our one-of-a-kind mobile app lets you manage campaigns from anywhere. Never miss a text again.
SMS Platform for Business Messaging
Easy. Fast. Flexible.
TrueDialog’s turn-key texting software is designed for enterprise business SMS solutions. Companies serious about scalability, reliability, compliance and security use TrueDialog for their opt-in SMS campaigns. Urgent Alerts, Call Center Communications, Special Offers, opt-in SMS Marketing, Mass SMS Texting and more are easily executed by our platform.
Leverage the latest cloud-based technology to seamlessly use our fully featured SaaS platform or our brilliantly designed RESTful SMS API through a secure SMS gateway. Push out a text campaign within minutes after signing up.
The TrueDialog SMS platform delivers excellent results at a low cost. Our direct connections with mobile carriers provide access to 990+ operators and 5.5 billion wireless subscribers globally. Engage in dedicated Short Code Texting, Shared-Short Code Texting, or Long Code Texting.
Need CRM and Marketing Integrations? Look No Further.
Headquartered in Austin, Texas, TrueDialog is the preferred SMS solution for enterprise businesses and higher education. TrueDialog's cloud-based software and API make it simple to send mass text messages, communicate with employees, alert students and parents, and provide multi-user, team-based customer support at scale.
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